The solution is in the problem


Hi Reader,

Sales…

That’s what we want to improve right?

Solution?

Sales conversations!

Whenever I am unable to interview a client’s customers first hand, I rely on sales call recordings.

To surface answers such as:

  • what buyers care or not care about
  • how do they verbalize their problem and solution
  • what do they fear or worry about

Yes, you can call them jobs-to-be-done insights.

…but mined in a more passive way.

Are you recording your sales calls?

If not, it’s never too late to start. If yes, don’t let them go in vain.

Silky Agarwal

A newsletter for B2B SaaS founders and marketers who don't want the curse of knowledge to mess with their messaging.

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Hi Reader,Many B2B SaaS founders know about the Jobs theory. 𝗕𝘂𝘁 𝘄𝗲 𝗿𝗮𝗿𝗲𝗹𝘆 𝗮𝗽𝗽𝗹𝘆 𝗶𝘁 𝘁𝗼 𝘀𝗮𝗹𝗲𝘀 𝗮𝗻𝗱 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴.Just as customers hire products for a job.They also hire your sales and marketing for a job.The job of buying.T̲h̲e̲ ̲d̲e̲e̲pe̲r̲ ̲qu̲e̲s̲t̲i̲o̲n̲:Is your sales and marketing focused on 𝘸𝘪𝘯𝘯𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴?Or on 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘵𝘩𝘦𝘮 𝘣𝘶𝘺?The former is just the outcome of doing the latter well.

Hi Reader,It might be killing your judgement in the name of efficiency and speed. You know what I am talking about.A lot of sales and marketing effectiveness relies on judgement.You try something, it works or it doesn’t.Then you look back at the core assumptions of why you did it that way.You learn something new. And then you improve upon it the next time.This is precious memory. And it gets better with practice.Continue investing in it for long term gains.Don’t outsource human judgement to a...

Hi Reader,I was reviewing outbound SDR messages for a founder recently. And I couldn’t help noticing the pattern. It sounded scripted.And engineered.And over-personalized.Even over-keyworded.Click-baitish.Bordering on manipulative. That's the problem with most B2B SaaS sales and marketing. It sounds too much like marketing and sales speak. And because of that, it fails to persuade. If you want your sales and marketing messages to work, let authenticity and humaneness be your central strategy.